Collection Representative

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Manage a high volume of both outbound and inbound calls with professionalism and assurance.

• Facilitate payment arrangements that align with both customer requirements and company objectives.

• Regularly achieve and surpass performance benchmarks (quality, compliance, collections).

• Ensure accurate record-keeping and adhere to all applicable laws and regulations.

• Establish trust rapidly through active listening, empathy, and effective communication.

⛳️ Requirements

• Capable of clear communication in both spoken and written forms, employing proper grammar, telephone etiquette, and available electronic tools.

• Proficient in navigating various computer applications and databases.

• Able to manage multiple tasks simultaneously, including phone communication and navigating different computer systems.

• Skilled in overcoming objections and challenges to successfully negotiate payment plans.

• Dependable and responsible, punctual, and productive with time management.

• Exhibits professional judgment and discretion.

• Understands and protects sensitive personal information (SPI) and sensitive consumer information, such as Protected Health Information (PHI).

• Proficient in using provided tools to perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages.

• Self-motivated and dedicated to achieving career success.

• Willing and able to obtain Professional Collections Specialist (PCS) certification within one year of hire date (company-sponsored).

• High School Diploma or equivalent (e.g., GED) is mandatory.

• Must successfully complete the company's collector training program.

• Must pass initial, ongoing, and annual identity, criminal, and background checks.

🏝️ Benefits

• Paid medical insurance with customized plan selection assistance.

• Company-sponsored Short-Term Disability and basic Life Insurance.

• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance coverage.

• Generous Paid Time Off (3 weeks accrued annually, increasing with tenure) plus holidays and make-up time.

• 401(k) plan with the option to contribute annual discretionary bonuses if awarded.

• Equipment provided by the company.

• Access to the Perks employee discount program (covering retail, travel, food, and entertainment).