Collection Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a high volume of both outbound and inbound calls with professionalism and assurance.

• Facilitate payment arrangements that align with consumer requirements and company objectives.

• Regularly achieve and surpass performance metrics related to quality, compliance, and collections.

• Ensure accurate documentation and adherence to all relevant laws and standards.

• Quickly establish trust through active listening, empathy, and effective communication.

⛳️ Requirements

• Capable of clear communication, both spoken and written, utilizing proper grammar, telephone etiquette, and electronic tools provided.

• Proficient in navigating multiple computer applications and databases.

• Adept at multitasking, with the ability to communicate via phone while managing various computer systems simultaneously.

• Skilled at overcoming objections and challenges to successfully negotiate payments.

• Dependable and accountable, arriving punctually and using time efficiently.

• Exhibits and applies professional judgment.

• Understands sensitive personal information (SPI) and sensitive consumer information, including Protected Health Information (PHI), while ensuring confidentiality.

• Capable of utilizing provided tools to perform basic math calculations involving addition, subtraction, multiplication, division, and percentages.

• Self-motivated and dedicated to achieving career success.

• Willing to obtain Professional Collections Specialist (PCS) certification within one year of hire, with costs covered by the company.

• High School Diploma or equivalent (such as a GED) is mandatory.

• Ability to successfully complete the company’s collector training program.

• Must pass initial, ongoing, and annual identity, criminal, and background checks.

🏝️ Benefits

• Paid medical insurance with assistance in selecting a personalized plan.

• Company-provided Short-Term Disability and basic Life Insurance.

• Optional coverage for Dental, Vision, Long-Term Disability, and additional Life Insurance.

• Generous Paid Time Off (3 weeks accrued annually, increasing with tenure), plus holidays and make-up time.

• 401(k) plan with the option to contribute an annual discretionary bonus if awarded.

• Company-provided equipment.

• Access to the Perks employee discount program, covering retail, travel, food, and entertainment.