Collection Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the collections process for one of the four business units at Apex.

• Track assigned accounts receivable balances and pinpoint overdue invoices that need follow-up according to client payment terms.

• Reach out to clients concerning outstanding balances, payment statuses, remittance details, and any questions regarding invoices.

• Work in collaboration with project managers, project accountants, and other internal teams to address collection issues.

• Document and assess collection activities, client replies, payment commitments, and follow-up steps in the designated tracking tool.

• Identify, monitor, and manage payment portal access for relevant client accounts within the business unit.

• Analyze aging reports and prioritize collection efforts based on balance, age, risk, and business requirements.

• Generate collection updates, reports, and status summaries for management's review.

• Assist in recurring collection meetings by providing account updates, suggested next steps, and follow-up statuses.

• Promptly escalate high-risk accounts, overdue balances, or unresolved disputes to management.

• Foster professional relationships with clients while ensuring timely payments and compliance with agreed payment terms.

• Aid in the preparation of demand letters, submissions to collection agencies, and other escalation procedures as needed.

• Contribute to process enhancements related to collections tracking, reporting, and client interactions.

⛳️ Requirements

• An associate’s or bachelor’s degree in accounting, finance, business administration, or a related discipline is preferred.

• A minimum of three years of experience in accounts receivable, collections, and customer service.

• Excellent communication skills and the ability to interact professionally with clients and internal teams.

• High attention to detail when updating and maintaining customer account records.

• Capability to resolve complex payment issues effectively.

• Skill in managing multiple priorities within deadlines.

• Proficient in Microsoft Excel, Outlook, and accounting or ERP systems; experience with Deltek Vantagepoint is a plus.

🏝️ Benefits

• Company-subsidized medical and dental coverage.

• Company-funded life insurance, short, and long-term disability benefits.

• 401k matching, tuition assistance, and additional perks.

• Opportunities for cross-training and involvement in diverse projects.

• Performance-driven bonuses and other incentives.

• Collaborate with top talent in the industry.

• A national firm with over 2,000 employees and 50+ locations throughout the US.