Cognigy AI Developer

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Spearhead and assist in the technical design of conversational AI and contact center automation solutions (e.g., Cognigy.AI, Kore.ai, telephony integrations, or comparable platforms).

• Serve as the technical intermediary among developers, architects, and business teams — ensuring cohesive alignment across design, delivery, and performance objectives.

• Oversee and enhance the product backlog, converting intricate business requirements into actionable user stories.

• Assess emerging AI and RAG technologies to enhance conversational experiences and boost agent productivity.

• Promote knowledge sharing and implement best practices within the team.

• Facilitate and lead cross-functional meetings, encouraging collaboration and innovation.

• Effectively prioritize requests while ensuring clear visibility of deliverables and timelines.

⛳️ Requirements

• Strong technical foundation in Conversational AI, RAG (Retrieval-Augmented Generation), or Contact Center AI.

• Practical experience with Cognigy.AI.

• Comprehensive understanding of software delivery, APIs, integration patterns, and cloud environments.

• Familiarity with agile delivery methodologies (Scrum, Kanban) and backlog management tools (Jira, Confluence, Zephyr).

• Exceptional communication and collaboration abilities — capable of bridging the gap between technical and non-technical stakeholders.

• Demonstrated capability to lead cross-functional teams in diverse, multicultural environments.

• Fluency in English.

• Relevant certifications (e.g., PSPO, CSPO) and a degree in Computer Science, Engineering, or a related discipline are preferred.

🏝️ Benefits

• Location: Remote (International environment)

• Start Date: ASAP

• Contract Type: Freelance/B2B or Permanent

• Language: English

• Industry: Insurance