COBRA & Direct Billing Support Specialist

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Provides support and services to participants of COBRA & Direct Billing.

• Administers COBRA in compliance with federal regulations.

• Responds to incoming calls and emails to assist clients, brokers, and participants.

• Aids clients, brokers, and participants in utilizing the COBRA & Direct Billing Portal.

• Maintains organized records of calls that require follow-up.

• Stays knowledgeable about reporting features and helps clients generate and interpret reports.

• Handles sensitive participant issues with discretion.

• Takes on additional responsibilities as assigned by the Manager.

• Upholds privacy by adhering to all security protocols and HIPAA regulations.

⛳️ Requirements

• 6-12 months of direct experience in COBRA Administration.

• Prior experience with Direct Billing is preferred.

• Strong preference for experience with the WealthCare COBRA Platform.

• Familiarity with RingCentral is preferred.

• Proficient in PC skills, including the Microsoft Suite (Microsoft Office, Excel, Outlook, SharePoint, Teams).

• Bilingual candidates, especially Spanish speakers, are preferred.

🏝️ Benefits

• Competitive salary.

• Paid time off and holidays.

• 401(k) plan with matching contributions.

• Access to exclusive discount programs.

• Health and wellness initiatives.