CO Analyst, Customer Care, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver customer service assistance throughout the customer care process

• Address customer inquiries through specified communication channels

• Collaborate with the business on managing customer relationships utilizing Salesforce features

• Log and evaluate customer complaints

• Oversee work queues for incoming requests

• Raise issues when necessary

• Fulfill assigned responsibilities within SLA targets

⛳️ Requirements

• Bachelor’s degree or higher from a recognized institution

• 1–2 years of relevant experience in customer-facing positions

• Experience in B2B customer-facing roles is advantageous

• Proven track record in handling complaints and resolving customer issues

• Prior experience with SAP, particularly within the OTC module

• Familiarity with Salesforce is essential

• Proficiency in both German and English

• Previous customer-facing experience in a B2B setting, particularly in issue resolution or complaint management, is preferred

• Experience in supply chain and logistics is a plus

• Strong analytical and problem-solving abilities

• A sense of ownership

• Excellent organizational skills

• Ability to work collaboratively as a team player

🏝️ Benefits

• Flexibility to work remotely, on-site, or in a hybrid setting

• Programs that promote physical and financial wellness

• Competitive salary and benefits package

• An equal opportunity employer that values diversity