Cloud Support Engineer II

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborating with our clients as an extension of their IT, engineering, and DevOps teams

• Serving as the primary point of contact to address a wide range of technical challenges

• Ensuring customer satisfaction with our products and services

• Partnering with customers to take ownership of and resolve their technical issues

• Acting as the key contact to proactively assess and address technical challenges

• Working with internal cross-functional teams to facilitate problem resolution

⛳️ Requirements

• 4 to 7 years of experience in a comparable position

• Knowledge of VPNs and Proxies

• Familiarity with cloud provider ecosystems such as AWS, Azure, etc.

• Understanding of networking protocols including TCP/IP, DNS, HTTP/HTTPS, TLS

• Experience with layer 3 and 4 technologies

• Innate ability to engage, influence, and cultivate trusted relationships with clients in challenging situations

🏝️ Benefits

• Opportunities for professional development

• Access to mentoring programs

• Participation in internal events such as the APEX Expo

• Resources like LinkedIn Learning