Cloud Support Engineer, Fluent English

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide exceptional technical support through phone calls and emails.

• Diagnose and resolve intricate technical challenges.

• Assist with technical support related to networking and cloud services.

• Clearly escalate incidents, detailing impact, timeline, and reproduction steps.

• Collaborate closely with internal teams to ensure seamless troubleshooting during customer events.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level for both spoken and written).

• A minimum of 1–2 years of demonstrated experience in a Technical Support position.

• Experience in the role of a Cloud Support Engineer.

• Strong problem-solving skills and a customer-centric approach.

• A Bachelor’s Degree in Computer Science, Information Technology, or a related field (this is a significant advantage).

• An AWS certification (this is also a significant advantage).

🏝️ Benefits

• Flexible scheduling options.

• Full remote working opportunities.

• An inclusive international working environment.

• Compensation offered in USD.

• Incentives for referring friends.

• A healthy balance between project demands and personal time, along with an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, with no requirements for time tracking.