Cloud Support Engineer – EMEA Shift

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver technical expertise to guarantee the smooth operation, troubleshooting, and enhancement of cloud-based systems, improving reliability and user satisfaction.

• Ensure customer satisfaction with our products and services.

• Collaborate with customers to take ownership and resolve their technical challenges.

• Serve as the primary point of contact to proactively analyze and address technical issues.

• Work closely with internal cross-functional teams to drive issues to resolution.

⛳️ Requirements

• Possess 2+ years of experience in a related role.

• Have a solid understanding of VPN and Proxies.

• Familiarity with cloud provider ecosystems such as AWS, Azure, etc.

• Knowledge of networking protocols including TCP/IP, DNS, HTTP/HTTPS, and TLS.

• Exposure to layer 3 / 4 technologies.

• Exhibit a natural ability to engage, influence, and establish trusted relationships with customers in challenging environments.

• Demonstrate excellent communication and presentation skills.

🏝️ Benefits

• We prioritize your health, well-being, finances, and life beyond work. Explore our benefits.

• FlexBase is tailored to meet the unique needs of your job.