Cloud Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address technical challenges across infrastructure, deployments, databases, caching, and web performance.

• Oversee support tickets using Zendesk, providing live chat or voice assistance as necessary.

• Enhance platform reliability by monitoring alert queues and participating in the on-call rotation during working hours.

• Work in tandem with Product and Engineering teams to escalate bugs, report edge cases, and enhance internal tools.

• Advance documentation and knowledge sharing among global support teams.

• Diagnose issues related to DNS, CDN, SSL/TLS, and large-scale web infrastructure.

• Recognize recurring issues and propose improvements to systems, workflows, and documentation.

⛳️ Requirements

• Experience with Linux systems: You are proficient in the terminal and can navigate production environments.

• Coding or scripting skills: You have experience with at least one backend programming language (e.g., Go, Python, PHP, Ruby, Node.js).

• Familiarity with cloud infrastructure: You have worked in or supported distributed systems, containerized environments, or cloud platforms.

• Basic networking knowledge: You understand how the internet functions and can troubleshoot issues related to DNS, SSL, CDN, etc.

• Strong written communication: You articulate technical concepts clearly and collaborate effectively in asynchronous global teams.

• Problem-solving mindset: You are proactive, enjoy investigating issues, and seek to enhance our workflows.

• Customer-centric approach: You prioritize delivering value to users and partners, approaching challenges with empathy and considering the end-user experience in your decision-making.

🏝️ Benefits

• Flexible PTO

• Company stock options

• Professional development budget

• Office equipment budget

• Wellness budget

• Annual team gatherings

• Internet reimbursement

• Inclusive parental leave

• Remote work travel program