Cloud Support Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Independently collaborating with customers to address and resolve technical challenges.

• Serving as a technical account manager for our key clients, proactively identifying and resolving technical issues.

• Working in close partnership with internal cross-functional teams to ensure problems are effectively resolved.

• Delivering support to customers across North America.

⛳️ Requirements

• Minimum of 2 years of relevant experience and a Bachelor's degree in Computer Science, Engineering, Management Information Systems, or a related field, or equivalent experience.

• Strong understanding of the internet and IP networks, including DNS and routing, as well as communication protocols such as HTTP, TCP, or UDP.

• Familiarity with web programming languages like HTML, JavaScript, and ASP.

• Proven experience in providing technical solutions and support to enterprise Business-to-Business (B2B) clients.

• Proficient in English for conducting daily meetings and preparing reports.

🏝️ Benefits

• We prioritize your health, well-being, financial security, and life outside of work. Explore our benefits.

• FlexBase adjusts to the requirements of your role.