CLM Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and facilitate the deployment of Ironclad software, encompassing configuration, template customization, workflow development, and data migration.

• Act as the product owner for Ironclad workflows, which includes designing intake processes, creating launch forms, setting up conditional routing, establishing approval logic, updating templates, managing signature steps, archiving steps, testing workflows, overseeing release management, and implementing post-launch improvements.

• Collaborate with internal stakeholders to guarantee the timely and effective rollout of the Ironclad platform.

• Enhance the use and optimization of Ironclad throughout the organization.

• Establish and oversee the contract repository within Ironclad.

• Provide advanced technical assistance to end-users, troubleshooting and resolving issues pertaining to the Ironclad platform.

• Work alongside Ironclad’s support team to tackle complex technical challenges.

• Aid in the integration of Ironclad with other enterprise systems via APIs and custom connectors.

• Create and sustain custom workflows, templates, and forms within Ironclad.

• Monitor system performance and coordinate system upgrades with IT teams.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 2 years of experience in using, managing, and implementing Ironclad contract management software.

• At least 2 years of experience in technical support, software implementation, or a related role.

• Expertise in managing the utilization and optimization of Ironclad within an organization.

• Proficiency in system integration, including API development and management.

• Experience with SharePoint, Salesforce, DocuSign, and ServiceNow is preferred.

• Strong problem-solving and analytical abilities.

• Excellent understanding of web technologies, databases, and system architecture.

• Capability to work independently and collaboratively in a fast-paced environment.

• Strong communication skills, with the capacity to convey complex technical concepts to non-technical users.

• Exceptional training abilities, including presenting to large audiences both in-person and via Teams/Zoom.

• Experience in creating training videos, documentation, and other resources for Ironclad end-users.

• Familiarity with SharePoint, Salesforce, ServiceNow, DocuSign, CPQ, Zuora, and Workday.

🏝️ Benefits

• Competitive salary.

• Generous company contribution to HSA.

• Healthcare, vision, and dental benefits.

• 401k matching program available from day one.

• Unlimited PTO for salaried associates plus 9 paid holidays.

• Hourly associates start with 19 days of PTO and increase over time.

• Reimbursement of up to $250 per year for gym memberships, racing events, and weight management programs.

• Education reimbursement.

• Paid parental leave for both birth and adoptive parents.

• Opportunities for community engagement.