Clinical Support Technician Lead

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Design and implement onboarding and training programs for newly appointed Clinical Support Technicians.

• Organize and conduct training sessions for existing employees.

• Maintain and update onboarding materials and training assessments on a regular basis.

• Provide assistance to team members through email and chat platforms.

• Monitor and track daily work-in-progress metrics for technician phone pharmacy and data entry queues.

• Report daily performance metrics to the Clinical Support Technician team.

• Perform audits or data reviews as required.

• Mentor Clinical Support Technicians.

• Oversee work queue assignments and modify staffing based on work-in-progress metrics.

• Collaborate with resource planning managers to ensure effective scheduling.

• Process prescriber faxes for compliance with state regulations.

• Review and generate Sig Codes in relevant systems.

• Examine and update standard operating procedures and work instructions.

• Provide updates on process improvements.

• Conduct annual refresher training and assessments for data entry and phone pharmacy procedures.

• Assist with daily operations and workflow responsibilities as required to meet business needs and service levels.

⛳️ Requirements

• High School diploma or GED is mandatory.

• A current Missouri Pharmacy Technician license in good standing is required.

• At least 3 years of relevant experience is necessary.

• Experience in a specialty pharmacy environment is preferred.

• Previous experience in training, coaching, or supervisory roles is preferred.

• Ability to work independently while maintaining efficiency and focus in a remote work setting.

• Strong verbal and written communication skills are essential.

• Excellent attention to detail, accuracy, and quality is required.

• Ability to learn internal systems, processes, and programs is necessary.

• Advanced problem-solving abilities are needed.

• Capacity to collaborate with other departments to address issues is important.

• Flexibility to adapt in a dynamic environment is essential.

• Strong time management skills are required.

• Basic proficiency in email, Word, Excel, OneNote, and general computing is necessary.

• A reliable internet connection through cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload speed is required for remote work.

• Availability to work Central Time hours, typically from 7:30 a.m. to 4 p.m., with shifts scheduled during pharmacy hours from 7 a.m. to 8 p.m. CT.

🏝️ Benefits

• Opportunity for remote work, with the majority of tasks performed from home.

• Occasional work at a Cigna office location.

• Flexible starting times may be an option.

• Tobacco-free workplace policy.

• Support for reasonable accommodations during the online application process.