Clinical Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver expert clinical assistance to patients, addressing intricate medical inquiries with compassion and precision.

• Foster lasting relationships with users, becoming a reliable partner as they utilize the technology.

• Analyze and clarify medical device data, results, and trends in language that is easy for patients to understand.

• Respond to patient inquiries concerning functional medicine, nervous system health, and applications of neurotechnology.

• Prioritize clinical inquiries and escalate complex cases as needed.

• Uphold high standards for response quality and patient satisfaction.

• Develop and maintain comprehensive clinical support documentation, including patient support protocols, clinical response templates, patient-facing FAQs, and internal knowledge base materials.

• Ensure all documentation is clinically accurate, current, and compliant with medical regulations.

• Create standardized workflows for addressing various types of patient requests.

• Design decision trees and escalation pathways for clinical scenarios.

• Contribute to the continuous improvement of support workflows and processes.

• Identify opportunities to enhance patient experience and support efficiency.

• Assist in the development of scalable clinical support frameworks as the organization expands.

• Collaborate closely with research, product, and clinical teams to remain informed about device functionalities and emerging applications.

• Provide clinical insights to guide product development and patient education materials.

• Engage in and lead training and knowledge-sharing initiatives with the wider support team.

⛳️ Requirements

• Must possess an MD or an equivalent medical qualification.

• Must be registered and licensed to practice medicine in the Philippines.

• A minimum of 4 years of clinical practice or healthcare support experience is required.

• Strong background in medical research interpretation and evidence-based medicine.

• Experience in one or more of the following areas: functional medicine, nervous system health and neurology, neurotechnology, mental health and psychiatry, immunology, or cardiovascular disease.

• Capability to articulate complex medical concepts in a way that is accessible and patient-friendly.

• Exceptional written and verbal communication skills in English.

• Experience in customer or patient-facing support roles.

• Comfortable with learning and utilizing new technical platforms.

• Ability to work across multiple time zones as required.

🏝️ Benefits

• Opportunity to influence and lead clinical support frameworks.

• Collaborate with a mission-driven, rapidly growing team.

• Provide patient support and clinical expertise.