Clinical Support Facilitator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee, direct, and assist volunteer interactions to ensure compliance with policies and training through feedback, debriefing, coaching, and crisis intervention strategies.

• Engage with texter conversations as necessary to provide support, resolve issues, and de-escalate situations directly with texters.

• Collaborate with Emergency Services to facilitate active rescues and fulfill mandated reporting obligations.

• Efficiently manage a high volume of text communications and prioritize attention as needed.

• Enhance the quality of crisis intervention services delivered.

• Partner with the coaching team to support volunteers and elevate service delivery standards.

• Prioritize addressing texter needs and delivering a more responsive service experience.

⛳️ Requirements

• Relevant Master’s degree in psychology, mental health nursing, social work, or psychotherapy.

• Four years of relevant work or volunteer experience considered equivalent to a Master’s Degree for candidates without one.

• A minimum of two years of relevant supervisory or managerial experience overseeing staff or volunteers.

• Strong understanding of when to escalate service-user issues and the ability to resolve problems promptly and effectively.

• Experience with mental health interventions or crisis management is highly advantageous.

• Relevant experience and insight into the challenges involved in providing services to young individuals.

• Proficient knowledge of applicable Child Protection legislation.

• Previous experience with a similar organization is beneficial.

• Demonstrates a highly empathetic, person-centered approach.

• Flexibility and adaptability in working methods to meet changing circumstances.

• Comfort with technology and enthusiasm for its potential to enhance positive mental health outcomes.

• Exceptional interpersonal, verbal, and written communication abilities.

• Strong prioritization, time management, and follow-up skills.

• Reflective and resilient in nature.

• Employment is contingent upon reference checks and Garda vetting clearance.

• Staff may be required to obtain Garda vetting clearance as a prerequisite for both initial and ongoing employment.

• Weekend availability is necessary.

• Must be available for shifts scheduled between 8pm and 8am.

🏝️ Benefits

• 25 days of annual leave (not including public holidays, pro-rata).

• Support for professional growth and further education opportunities.

• Access to life coaching sessions.

• Online counseling and therapy sessions.