Clinical Specialist, Enabling Technologies

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Coordinate, support, and collaborate with NRCs and the Surgical Synergy team for on-site customer installations.

• Represent Medtronic during technology-enabled procedures and offer technical assistance.

• Maintain system hardware and software, including installing upgrades.

• Conduct system preventative maintenance.

• Provide telephone clinical support to clients.

• Utilize UNIX/Linux commands to modify operating files.

• Meet obligations related to Software and Service Contracts.

• Serve as the primary liaison for customers regarding repair and technical support issues.

• Communicate customer concerns, challenges, and market opportunities to the district team.

• Report complaints and partner with CSM/NRC to ensure resolutions.

• Document weekly site visits and customer interactions.

• Educate and train physicians and hospital personnel on technical issues.

• Offer clinical resources for surgeons, clinicians, and trainees.

• Participate in customer training for both internal and external partners.

• Provide train-the-trainer resources for hospital staff.

• Train Surgical Synergy Clinical Support team members on technology-enabled procedures.

• Collaborate with NRCs, Spinal Sales, and NS Representatives to identify prospective Navigation and Robotics users.

• Attend sales meetings, training programs, conventions, and trade shows.

• Support complex image-guided products and applications.

• Prioritize customer technical support and service objectives alongside the Region Manager and CSM.

• Provide field insights for new product development.

• Document both new and existing installations.

• Adhere to company policies, Quality System, BCS requirements, and ethical business practices.

⛳️ Requirements

• High School Diploma or GED along with a minimum of 6 years of experience in clinical, medical sales, or medical imaging/navigation/robotics; or an Associate’s Degree with at least 4 years of such experience; or a Bachelor’s degree with a minimum of 2 years of related experience.

• RT and/or MRI certification is preferred.

• Prior experience with Image Guided Systems is preferred.

• Prior MRI experience is preferred.

• Experience in an operating room setting is preferred.

• Must adhere to healthcare universal precautions.

• Ability to support both scheduled and unscheduled clinical events, including weekends, evenings, and nights.

• Willingness to travel overnight within the district or to neighboring districts.

• Capability to work efficiently and independently with minimal direction.

• Ability to attend national meetings, district meetings, and training sessions.

• Must be able to wear a 7–9 lb protective lead apron for extended durations.

• Ability to lift items up to 40 pounds.

• Ability to sit, stand, and/or walk for over 8 hours daily.

• Ability to frequently bend, stoop, squat, and maintain balance.

• Required close vision, distance vision, depth perception, and the ability to adjust focus.

• Must possess a valid driver’s license and an active vehicle insurance policy.

• Driving record will be reviewed.

• Must anticipate driving approximately 25% of the time within the assigned territory and may require overnight travel.

• Foreign baccalaureate degrees must meet the criteria outlined in 8 C.F.R. § 214.2(h)(4)(iii)(A).

• Candidates below Principal level must have unrestricted U.S. work authorization at the time of hire and throughout the duration of employment.

🏝️ Benefits

• Competitive salary and a flexible benefits package.

• Sales Incentive Plan (SIP).

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

• Temporary employees are eligible for paid sick time as mandated by applicable state law.