Clinical Services Lead – Regulatory

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage deadlines, team efficiency, and case completion while providing necessary follow-up.

• Mentor team members regarding missed deadlines.

• Generate case assignments.

• Track partner case workloads and hours to ensure teams are adequately staffed.

• Analyze key operating metrics to deliver data-driven recommendations.

• Act as the primary contact for our partners within Client Services.

• Ensure high levels of partner satisfaction through consistent communication.

• Oversee overall deliverables to partners.

• Advocate for the use of QC technology to enhance internal workflows.

• Identify potential risks to partner satisfaction proactively.

• Serve as the main owner within Client Services for new implementations.

• Engage in process improvement initiatives.

⛳️ Requirements

• Knowledgeable about hospital Core Measures and/or the Get With the Guidelines Stroke registry.

• Intermediate skills in MS Office (Microsoft Excel).

• Experience with various patient medical record systems (EMRs) and clinical databases.

• More than 1 year of experience in coaching and guiding teams (preferred).

• Background in assessing operating financial metrics (preferred).

• Credentials such as RN, LPN, RT, RVT, or RCIS (preferred).

• Excellent analytical and critical thinking abilities.

• Upholds high standards for accuracy and attention to detail.

• Shows technical proficiency and the ability to learn new systems and technologies.

• Enjoys working independently and taking ownership of projects.

• Demonstrates strong self-organization and time management skills.

• Maintains a high level of responsibility in safeguarding PHI security and confidentiality.

🏝️ Benefits

• Paid time off.

• Opportunities for professional development.