Clinical Research Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate over 70 protocols monthly to assess compliance with regulatory guidelines.

• Partner with the Esoteric Business Units contracting team to develop necessary legal agreements.

• Lead discussions and interactions with clients; organize and conduct Webex/Video calls to present our services and enhance partnerships.

• Respond to all client-facing emails daily in alignment with departmental objectives and standards.

• Follow up on leads to identify business requirements and guide clients on the next steps towards service implementation.

• Work with legal personnel to create Confidential Disclosure Agreements (CDA) and Master Service Agreements (MSA) for new clients.

• Demonstrate experience in client interactions, email etiquette, and provide exceptional client service.

• Possess knowledge of clinical testing and a scientific background to address client inquiries when clarification is necessary.

• Spearhead process improvement initiatives to resolve significant process discrepancies across business segments.

• Collaborate with clients regarding any escalations or quality issues.

• Liaise closely with the NOQ for any regulatory guidance.

• Work alongside the client and NOQ for any client audits.

• Assist Operational Project Managers with escalation support related to client interactions.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in clinical research, Biology, or Chemistry, or two or more years of professional experience in clinical research.

• A minimum of five years of experience in a health science or clinical research field.

• Outstanding written and verbal communication abilities.

• Strong organizational skills and a detail-oriented mindset.

• Proficient in database software, information systems, and MS Office applications.

• Capable of thriving in a fast-paced team environment.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• Short-Term Disability/Long-Term Disability (STD/LTD)

• 401(k)

• Paid Time Off (PTO) or Flexible Time Off (FTO)

• Tuition Reimbursement

• Employee Stock Purchase Plan