Clinical Dispatcher, Full-Time, 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with hospital clinical staff and Access TeleCare physicians to guarantee timely and efficient patient care.

• Execute all duties associated with the CCC Coordinator role.

• Oversee incoming consultations throughout the CCC consultation lifecycle workflows.

• Prioritize and allocate emergency and non-emergency consultations across various service lines.

• Utilize approved protocols, workflows, and computer-aided dispatch systems to assess situations and take appropriate actions.

• Test the readiness of computers, cameras, and related communication equipment.

• Monitor and sustain queues to prioritize and assign consultations in accordance with service level agreements (SLAs).

• Achieve or surpass performance metrics and standards of service excellence.

• Maintain professional interactions with healthcare facilities, physicians, coworkers, and supervisors.

• Stay on-call or beyond the end of shifts and respond to emergencies when necessary.

• Cultivate collaborative relationships across departments.

• Notify the supervisor of issues or concerns and take corrective actions as needed.

• Promote a positive team spirit and organizational culture.

• Carry out additional tasks as required.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification is required.

• A minimum of one year of experience in a call center environment, healthcare, or IT.

• Strong written and verbal communication skills.

• Capability to work effectively across different departments.

• Proficiency in Microsoft Office applications and communication and collaboration tools across various operating systems.

• Ability to learn software and systems efficiently.

• Excellent telephone and customer service skills.

• High attention to detail.

• Flexibility and adaptability in a fast-paced setting.

• Ability to quickly learn and adapt to new technologies and systems.

• Capability to excel in a remote work environment.

• Availability for a 2nd-shift schedule from 2:45 PM to 11:00 PM Eastern Time, Thursday to Monday.

• Willingness to work weekends and holidays as necessary.

• Ability to remain on-call, stay past shift end, and respond to emergencies as required.

• Ability to remain stationary for 50% of the time while performing frequent headset use, computer monitor viewing, and repetitive keyboard/hand movements.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Health Savings Account.

• Flexible Spending Accounts (Medical and Dependent Care).

• Employer Paid Life and AD&D (Supplemental available).

• Paid Time Off.

• Paid Training Schedule.