Clinical Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• Oversee customer accounts through both remote and on-site engagements

• Collaborate to establish and maintain customer relationships, enhance the overall customer experience, and proactively identify and resolve potential issues

• Gain a comprehensive understanding of departmental workflows, MIM product installation and usage, as well as the various roles of customers within their departments (e.g., Dosimetrists, Physicists, etc.)

• Build expertise in clinical and anatomical knowledge relevant to MIM products in Radiation Oncology

• Identify and engage with key customer stakeholders at managed sites to encourage effective use of MIM Software products, prompting customers to adopt new processes and discover cross-selling opportunities

• Collaborate across departments within the organization to relay customer needs and ensure timely follow-up with clients

• Document customer feedback and interactions within our CRM system

• Provide direct reports to management regarding ongoing customer activities, including software updates, training sessions, proactive customer engagements, and service contract renewals

• Deliver software training, basic technical assistance, and presentations on new features to customers via phone, online, and face-to-face

• Manage the collection and renewal of customer service and maintenance agreements

⛳️ Requirements

• A minimum of 5 years of experience in customer success management or a related field, ideally within a clinical environment

• A bachelor’s degree is preferred

• Proficient in various IT skills necessary to meet business requirements, including CRM systems

• Excellent communication and interpersonal skills to cultivate enduring relationships

• Strong time management and organizational abilities, capable of handling multiple tasks simultaneously

• Demonstrated experience navigating hospital institutions effectively

• Willingness to travel nationally up to 30%

🏝️ Benefits

• Medical, dental, and vision insurance

• Paid time off

• 401(k) plan with options for employee and company contributions

• Life, disability, and accident insurance

• Tuition reimbursement