Client Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Overseeing incoming client communications through email with a focus on empathy and urgency.

• Partnering with the Hiring Team to manage job advertisements according to client preferences and requirements.

• Prioritizing support tasks to align with client demands and internal deadlines.

• Utilizing HubSpot CRM to document all interactions, updates, and client histories.

• Actively sourcing candidates manually from our database.

• Parsing candidate information manually when automated syncing does not function correctly.

• Adhering to and enhancing internal processes to optimize support delivery.

• Creating social media content for our page as well as for our client's job advertisements.

⛳️ Requirements

• Minimum of 3 years of experience in account management or client support, ideally within a SaaS context.

• Expertise in HubSpot CRM or a similar platform.

• Strong skills in time management and prioritization.

• Exceptional written and verbal communication abilities.

• An empathy-driven, client-focused approach.

• Proactive and consultative in problem-solving.

• Familiarity with marketing and recruiting concepts is advantageous.

• Ability to work independently in a remote setting.

• Proven experience in identifying growth opportunities and addressing client challenges.

🏝️ Benefits

• Competitive Pay: Based on experience and performance.

• Work Schedule: Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST.

• Remote Opportunity: 100% work-from-home position.

• Paid Time Off & Holidays: Generous PTO policy and paid holidays.

• Career Development: Clear, performance-based pathways for career advancement.

• Team Culture: Join a fast-paced, collaborative, and supportive environment filled with purpose-driven individuals.