Client Support Representative

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver prompt and effective technical assistance to clients via the ticketing system and chat communications.

• Diagnose and address client problems related to software, hardware, and network connectivity.

• Record all client interactions, issues, and solutions in our database.

• Collaborate with fellow support team members to tackle intricate technical challenges.

• Conduct follow-ups with clients to ensure their issues have been resolved satisfactorily.

• Guarantee that all client inquiries are handled promptly and professionally.

• Refer issues to relevant departments as necessary.

• Continuously enhance technical knowledge and skills through ongoing training and development.

⛳️ Requirements

• Proficient in both Chinese and English (written and spoken).

• Previous experience in a technology company or customer service setting.

• Basic to intermediate understanding of IT concepts (Windows, Mac, iOS, Android, networking, etc.).

• Outstanding communication abilities, both in writing and verbally.

• Capability to multitask, prioritize tasks, and manage time efficiently.

• Strong analytical skills and meticulous attention to detail.

• Readiness to work on a rotational shift, including weekends and holidays.

🏝️ Benefits

• Comprehensive training programs to enhance skills.

• Opportunities for career advancement within the company.

• Competitive salary and performance-based incentives.

• Health and wellness benefits.

• Supportive and collaborative work environment.