Client Support Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Process orders and enrollments through the Admissions Portal, Inbound Orders queue, and Inside Sales support.

• Verify enrollments using LPP and manually intervene as necessary.

• Manually handle enrollments via AS400 when applicable.

• Manage inbound and outbound student support calls, client support calls, and calls from inbound sales representatives.

• Receive and process B2B Oracle email communications.

• Address and resolve student and client issues or complaints related to shipments, payments, exam inquiries, and other service-related concerns.

• Collaborate with the Client Success Team to address student and client requests.

• Cross-train in various departmental job functions to uphold service levels during staffing shortages or changing priorities.

• Stay informed of policy and procedure updates through training and interdepartmental communications.

• Perform additional duties as required.

⛳️ Requirements

• High School diploma or equivalent is required.

• Proficient in using a laptop, MS Office, Oracle, docSTAR, Storms, and AS400/JDE.

• Strong advocate for education.

• Self-motivated individual.

• Ability to work effectively within a team environment.

• Capable of driving issues to resolution.

• Proficient in laptop usage.

• Willingness to utilize the Five9 platform to assist inbound callers when necessary.

• Ability to multitask and operate efficiently.

• Excellent written and verbal communication skills.

• Ability to maintain a professional, friendly, and engaging phone demeanor.

• Strong active listening skills.

• Exhibits empathy, respect, and understanding of customer needs.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending options.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401K plan with company matching.

• Free access to all online programs.