Client Support Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Process orders and enrollments via the Admissions Portal, Inbound Orders queue, and Inside Sales support.

• Verify enrollments through LPP and manually intervene when necessary.

• Manually handle enrollments through AS400 when applicable.

• Manage inbound and outbound student support calls, client support calls, and calls from inbound sales representatives.

• Receive and process B2B Oracle emails.

• Address student and client issues and complaints regarding shipments, payments, exam inquiries, and other service-related matters.

• Collaborate with the Client Success Team to resolve requests from students and clients.

• Cross-train on various job functions within the department to maintain service levels during staffing shortages or changing priorities.

• Stay updated on policy and procedure changes through training programs and interdepartmental communications.

• Perform additional duties as required.

⛳️ Requirements

• High School diploma is required.

• Proficient in using a laptop, MS Office, Oracle, docSTAR, Storms, and AS400/JDE.

• Strong advocate for education.

• Self-motivated individual.

• Ability to collaborate effectively within a team.

• Capable of driving issues to resolution.

• Willingness to use the Five9 platform to assist inbound callers when necessary.

• Strong multitasking ability and efficient work habits.

• Excellent written and verbal communication skills.

• Ability to maintain an authoritative yet friendly and engaging phone presence.

• Exceptional active listening skills.

• Demonstrates empathy, respect, and a clear understanding of customer needs.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending options.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401K plan with a company match.

• Complimentary access to all of our online programs.