Client Success Manager, Enterprise – Temp to Perm

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the success, retention, renewal, and expansion of a portfolio of enterprise clients with intricate organizational frameworks and executive stakeholders.

• Cultivate trusted partnerships with executive sponsors and business leaders, acting as a strategic advisor throughout the customer journey.

• Spearhead enterprise onboarding, adoption, and value realization strategies that enhance measurable business results.

• Formulate and implement strategic Success Plans that align with customer goals, adoption milestones, and long-term business objectives.

• Utilize AI-driven Customer Success platforms to track customer health, foresee churn risks, suggest next-best actions, and identify expansion opportunities.

• Conduct executive Quarterly Business Reviews (QBRs) that link product adoption to quantifiable business impacts and ROI.

• Collaborate with Sales to develop account strategies that foster renewals, expansions, and sustained customer growth.

• Lead renewal planning and executive discussions on renewals that emphasize customer value and business outcomes.

• Advocate for customers by collaborating with Product, Engineering, Professional Services, and Support to address challenges and influence product direction.

• Convert customer feedback into actionable insights that enhance our product, positioning, and go-to-market strategy.

• Design AI-assisted customer engagement workflows that boost efficiency while maintaining meaningful human interactions.

• Examine customer data, industry trends, and organizational changes to proactively assist enterprise customers through workplace transformation.

• Coordinate AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and strategic recommendations while ensuring outputs are validated through sound business judgment.

• Persistently seek opportunities to enhance customer success processes via automation, data-driven insights, and scalable best practices.

⛳️ Requirements

• 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management within a SaaS environment.

• Proven track record in managing complex enterprise clients with executive stakeholders throughout extensive customer lifecycles.

• Strong executive presence with the ability to influence C-level decision-makers.

• Experience in driving adoption, retention, renewals, expansion, and measurable customer outcomes in recurring revenue business models.

• Expertise in developing executive business reviews, strategic account plans, customer success frameworks, and long-term account roadmaps.

• Proficient in using Customer Success platforms and CRM technologies such as Gainsight, Salesforce, or similar solutions.

• AI fluency with practical experience in utilizing AI-enabled platforms for forecasting, customer health analysis, workflow automation, research, strategic planning, and executive productivity.

• Ability to responsibly orchestrate multiple AI tools while validating recommendations with customer context and business judgment.

• Strong analytical skills with the capability to translate complex customer data into executive-level recommendations.

• Exceptional organizational, prioritization, and program management skills across large enterprise engagements.

• Excellent executive communication, relationship management, and cross-functional collaboration skills.

• Curiosity, adaptability, and a commitment to continuous learning, with enthusiasm for emerging AI capabilities.

🏝️ Benefits

• Competitive Benefits and Rewards: OfficeSpace provides comprehensive and competitive benefits packages worldwide, aimed at supporting our team’s health, well-being, and financial security. We invest in our people to help them thrive.