Client Success Manager, Channel

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily communications for client accounts supported by channels, including vendor and partner-led initiatives.

• Act as a reliable ally to channel marketers, grasping their objectives and assisting in translating them into effective campaign implementation.

• Facilitate the onboarding process for channel clients, ensuring that expectations, timelines, and deliverables are well-defined among all parties involved.

• Establish, track, and enhance client programs within Salesforce, maintaining accuracy and resolving issues as they occur.

• Actively seek out and present cross-sell and upsell opportunities by evaluating campaign outcomes, client requirements, and partner objectives, aiding in retention and the sustained growth of accounts.

• Spearhead client onboarding and deliver Campaign Reviews, converting results into business-level insights that inform strategic conversations.

• Work collaboratively with internal teams to optimize processes, pinpoint challenges, and propose innovative solutions that improve both efficiency and client satisfaction.

• Assume responsibility for account wellness by anticipating client needs, proactively addressing potential risks, and ensuring that programs meet expectations.

⛳️ Requirements

• 1–2 years of experience in sales, client success, account management, or a similar role within the IT Channel sector.

• Familiarity with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller partnerships.

• Excellent communication skills that foster trust through responsiveness, clarity, and professionalism across email, Slack, and Zoom.

• Proficient in Google Sheets or Excel, capable of managing data, generating reports, and ensuring accuracy.

• Highly organized, able to manage multiple accounts while providing each client with dedicated attention and care.

• Eager to understand the intricacies of B2B Demand Generation campaigns to better assist our clients.

• Motivated to analyze campaign performance data, extract insights, and align them with client objectives.

• Comfortable using Salesforce (or similar CRMs), with a strong commitment to maintaining accurate and updated records.

• Detail-oriented with a keen eye for quality, ensuring that leads and campaign components align with client expectations.

• A proactive problem-solver who not only identifies issues but also takes initiative to address them and recommend enhancements.

• An adaptable professional who thrives in a dynamic environment and excels at pivoting strategies to advance business objectives.

• Reliable and accountable, prepared to take ownership, ask insightful questions, and make a significant contribution to daily client success.

🏝️ Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.

• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.

• Remote-First Culture: Work from the comfort of your home.

• Flexible PTO: Take the time you need, when you need it.

• Health Coverage: Medical, dental, and vision plans for you and your family.

• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.

• 401K with Match: Secure your future with our company-matched retirement savings.

• Paid Parental Leave: Support for new parents during life’s special moments.

• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.

• Pet Insurance: Care for your furry family members.

• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.

• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.

• In-Office Perks: Enjoy catered lunches for our in-office team.