Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• You foster a culture of alignment, collaboration, and accountability with our client stakeholders to enhance loyalty.

• Communicate and deliver business outcomes and impacts to ensure high levels of client retention while supporting new expansion opportunities.

• Organize regular meetings and business reviews to assess progress and success in the overall client relationship.

• Utilize best practices to facilitate optimal client engagement, satisfaction, and results that align with the client’s business goals.

• Build client relationships that turn them into advocates for Force, providing references, case studies, and testimonials.

• Actively seek out expansion opportunities within your client portfolio and collaborate with your aligned Strategic Account Executive to advance these expansions.

• Represent the client's voice within the organization, championing their requests and feedback.

⛳️ Requirements

• 2-4 years of experience in account management, customer success, or related customer-facing positions in the healthcare industry.

• Exceptional Communication Skills: You are a skilled and articulate communicator with experience presenting to large audiences and senior stakeholders.

• Customer-centric Approach: You possess a strong empathy for customer stakeholders and are eager to understand their goals and concerns, actively striving to provide a top-tier experience.

🏝️ Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure that you and your family's health needs are always prioritized.

• 401k Retirement Planning: Designed to provide you with long-term financial security, including a company match.

• Pre-tax Commuter Benefits: A pre-tax option for parking and transportation to facilitate your commute around town.

• Generous PTO: Extensive vacation time, unlimited safe and sick leave, volunteer time off, and additional holidays, allowing you to take the time you need.

• Summer Fridays: An acknowledgment of work-life balance, ensuring you enjoy those sunny summer days to the fullest.

• Remote-Friendly Workplace: We believe that your best work comes from being in an environment where you feel most productive.