Client Success Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary point of contact for key strategic clients.

• Cultivate and manage client relationships to ensure high levels of satisfaction and engagement.

• Grasp client needs and business objectives, translating them into actionable plans that align with Fetcherr’s offerings.

• Identify avenues to enhance client value through product adoption, feature utilization, and cross-selling initiatives.

• Assist with contract renewals and facilitate commercial discussions with internal teams.

• Coordinate with Product, Program, Tech, Support, and Data Science teams to ensure effective solution delivery and issue resolution.

• Track client performance metrics, analyze trends, and offer insights and recommendations for continuous improvement.

• Advocate for the client's perspective internally to help shape product development and service improvements.

• Collaborate closely with global clients and internal teams.

⛳️ Requirements

• 10–12 years of experience in a client-facing commercial role, preferably in customer success, account management, or strategic partnerships.

• Strong interpersonal skills and relationship management capabilities.

• Exceptional verbal and written communication abilities.

• Proficient in presenting to senior stakeholders effectively.

• Analytical mindset with the capacity to extract insights from data and drive strategic discussions.

• Ability to juggle multiple priorities in a fast-paced, dynamic setting.

• Bachelor’s degree in Business, Economics, Aviation Management, or a related field.

• Experience in travel, mobility, logistics, marketplaces, or other demand-driven sectors is a plus.

• Experience with enterprise clients is an advantage.

• Willingness to travel for client meetings, quarterly business reviews, or industry events.

🏝️ Benefits

• Competitive salary accompanied by performance-based incentives.

• Comprehensive benefits package.

• Opportunities for professional development.

• Flexible work arrangements, including remote work options.

• A collaborative and inclusive workplace culture.

• Chance to engage with cutting-edge AI technology across various industries.