Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish robust, consultative relationships with employer clients to serve as a trusted partner and advisor in enhancing the mental health of client populations through the use of Big Health’s products.

• Oversee enrollment marketing and campaign planning initiatives to raise awareness of our programs among client populations - collaborate with your clients to pinpoint unique opportunities to boost engagement within their groups.

• Prepare reports and lead monthly or quarterly client meetings, conduct annual reviews, and manage timely follow-ups to ensure satisfaction among clients.

• Think strategically and work across functions to resolve client inquiries.

• Assume responsibility for up-sell opportunities and contract renewals.

• Become a subject matter expert and internal advocate for clients' needs as our offerings evolve.

• Analyze, interpret, and present program engagement and outcome metrics to showcase value to our clients.

⛳️ Requirements

• A minimum of 4+ years of experience in enterprise account management, with a proven ability to engage confidently with senior stakeholders.

• Strong interpersonal skills with the capability to coordinate across functions and meet deadlines in a dynamic environment.

• Proactive in influencing key stakeholders and driving decisions.

• Possess a strong executive presence and the ability to communicate effectively with senior benefits leaders.

• Exceptional attention to detail; you'll have complete ownership of your accounts and will measure their success. A meticulous, thorough, creative, and analytical approach will be vital for both your success and that of your clients.

• Excellent collaborative communication skills and a readiness to support your Big Health team.

• Proficient in creating clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly preferred.

• A strong interest in healthcare, healthtech, and mental health, along with a passion for improving people's lives is highly desirable.

• Curiosity, humility, proactivity, patience, and drive - the ideal combination for a top-notch Client Success Manager.

🏝️ Benefits

• Enjoy benefits including a generous vacation policy.

• Professional development fund.

• Flexible working arrangements.

• Competitive salary packages including stock options.