Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage relationships with clients and partners post-sale.

• Ensure strong account engagement, timely renewals, and proactive support.

• Act as the main contact for end clients and white-label partners.

• Collaborate closely with regional delivery leaders.

• Supervise onboarding processes and ensure follow-through during trials.

• Track hours usage and oversee renewals and top-ups.

• Conduct regular client check-ins and satisfaction assessments.

• Manage daily communications with white-label partners.

• Gather resource requests and deliver status updates and utilization reports.

• Gather and validate timesheets, and assist with invoicing processes before billing deadlines.

• Hold monthly check-ins with clients and deployed consultants.

• Identify performance or engagement indicators for the Head of Delivery.

• Alert delivery and sales teams to renewal, expansion, and churn-risk signals.

⛳️ Requirements

• 3–5 years of experience in client success, account management, or service delivery coordination.

• Minimum of 2 years in ERP, NetSuite, professional services, or staff augmentation.

• Familiarity with post-implementation, ticket-and-subscription support models.

• Understanding of SLAs, consumption monitoring, and renewals.

• Strong follow-through skills and the ability to maintain commitment loops.

• Proficient written and verbal communication skills in English for client-facing interactions.

• Capability to engage with end clients and partner firms across the US, EMEA, and APAC.

• Sufficient knowledge of NetSuite or ERP to engage in credible discussions and address issues appropriately.

• Proficient in CRM and work-management tools like HubSpot, ClickUp, Teamwork, or their equivalents.

• Good judgment regarding escalation and ownership of tasks.

• Experience working with white-label or outsourced delivery partners is a plus.

• Familiarity with subscription or retainer commercial models is advantageous.

• Knowledge of EOS or similar structured operational methodologies is a benefit.

• Ability to work primarily from 6:00 PM to 3:00 AM PHT, with some flexibility for partner calls outside this schedule.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Annual leave entitlement.

• Health and medical insurance coverage.

• Flexible working arrangements.

• Opportunities for professional growth and development.

• A positive and collaborative work environment.