Client Success Manager – Account Director, Digital Marketing

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership and cultivate client relationships as the main point of contact.

• Act as the primary liaison for clients.

• Facilitate client meetings to discuss strategy, performance, and next steps.

• Supervise execution across various marketing channels:

• - Google Ads / Paid Media

• - SEO & Google Business Profile

• - Websites & landing pages

• - Social media

• - Email & content marketing

• Perform quality control on campaigns prior to client delivery.

• Identify performance challenges (tracking, conversions, lead quality, etc.) and implement solutions.

• Collaborate with internal teams (PPC, SEO, design, content, web).

• Ensure all deliverables are accurately completed and delivered on time.

• Maintain high levels of client satisfaction and retention.

• Monitor churn rates and actively seek to enhance account performance.

⛳️ Requirements

• 4–7+ years of experience in digital marketing (preferably in an agency setting).

• In-depth knowledge of Google Ads (mandatory).

• Experience with various marketing channels (SEO, paid media, email, social media, websites).

• Capability to review, QA, and comprehend PPC campaigns (even without direct execution).

• Excellent command of professional English (comfortable working with U.S. clients).

• Strong skills in client management and communication.

• Ability to manage approximately 30 accounts at once.

• Highly organized, proactive, and responsible.

• Strong problem-solving and analytical thinking abilities.

🏝️ Benefits

• 💼 Full-Time Position: M–F Business hours.

• 💵 Salary: $2,800 USD.

• 🏠 100% Remote work environment.

• Performance-based bonus.

• Long-term growth opportunities within a fast-scaling agency.