Client Success Director – Jumbo Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage our largest client and broker relationships

• Ensure that Garner provides an exceptional client experience for the designated book of business

• Implement key workflows and oversee client health to support our clients

• Monitor client success KPIs, escalate issues of concern, and mitigate risks through the development and execution of action plans

• Apply best practice standards and workflows to enhance client satisfaction, engagement, and ROI to foster retention

• Collaborate with product, sales, and member services teams to ensure that client engagement objectives are achieved and that clients are pleased with Garner’s services

• Regularly communicate with key decision-makers and our primary broker partners to understand their ongoing needs

• Create client reports, meeting materials, and workshops as necessary

• Represent Garner at client open enrollment and educational sessions, both in-person and virtually

• Willingness to travel up to 20% of the time (primarily during October-November)

⛳️ Requirements

• Over 7 years of experience in managing and growing a high-performing enterprise book of business (B2B SaaS) while delivering impactful results consistently in the healthcare and benefits sector

• Proven experience in supporting clients to boost engagement and maximize the value of a medical benefit and/or healthcare SaaS solution

• A strong commitment to providing an outstanding client experience and a drive to deliver high-quality work

• Excellent communication skills, able to clearly convey a vision or strategy and inspire adoption and change

• Outstanding presentation abilities

• Capability to thrive in an ambiguous, rapidly evolving, and fast-paced startup environment with significant potential for growth

• Proficient in identifying and collaborating with internal stakeholders to resolve client and member issues; experienced in working with internal executives on large client initiatives

• Self-motivated individual who takes responsibility and drives the execution of key initiatives to serve both the client and the business

• Proven track record of establishing relationships with sophisticated clients and brokers in the health and welfare arena

• A genuine desire to contribute to our mission of improving the healthcare system

🏝️ Benefits

• Flexible PTO

• Medical/Dental/Vision plan options

• 401(k)

• Teladoc Health and more