Client Success Agent

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Collaborate with client-specific locations to provide updates and assistance regarding planned and delivered services.

• Arrange Independent Service Providers (ISPs) for services and oversee their completion to ensure client satisfaction.

• Oversee the entire lifecycle of a client work order, which includes: Creating the work order, Assigning it to ISPs, Scheduling the service, Following up on completion, and invoicing the client.

• Communicate effectively both internally and externally via phone, email, text messages, Microsoft TEAMS, and third-party work order management systems.

• Act as the primary liaison between the client and Independent Service Provider (ISP).

• Address customer concerns promptly and professionally as they arise.

• Diligently manage and update ISP and client activities in JANIT.

• Perform daily IVR validation and monitoring to ensure ISPs adhere to their scheduled commitments.

⛳️ Requirements

• Prior experience in remote work (Preferred)

• High school diploma or GED.

• A minimum of one year of demonstrated customer service experience in any sector (Preferred).

• Flexible and capable of thriving in a fast-paced environment.

• Strong attention to detail.

• Intermediate proficiency in MS Office applications, including: Outlook, Word, Excel, and TEAMS.

• Excellent time management abilities.

• Clear and effective communication skills.

• Capacity to manage multiple tasks simultaneously.

• Self-driven with a proactive attitude.

• Able to meet or exceed deadlines.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements