Client Strategy – Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage comprehensive client operations for a portfolio consisting of significant health system and hospital clients.

• Collaborate closely with implementation teams to maintain high standards of implementation quality.

• Utilize Metabase, BigQuery, and internal reporting tools to transform operational insights into strategies for client engagement.

• Act as a trusted strategic partner to both our Client Success team and clients.

• Collaborate across departments on IDR strategy and payer compliance initiatives.

• Guide analysts within the team and contribute to the development of playbooks.

⛳️ Requirements

• 4–6 years of experience in a client-facing operations, strategy, or analytics role, such as Client Strategy & Operations, Implementation, or Account Management.

• Direct experience working within or with large health systems and hospitals.

• Strong proficiency in SQL, with familiarity in BigQuery and visualization tools like Metabase, Looker, or Tableau.

• Outstanding communication and presentation abilities.

• Strategic and proactive mentality, with a demonstrated capacity to manage high-value accounts.

• Proven success in leading cross-functional projects and complex client implementations.

• Experienced mentor and team player who excels in dynamic, high-growth environments.

🏝️ Benefits

• Competitive compensation, including equity.

• Comprehensive health, dental, and vision coverage.

• Retirement savings plan via 401(k).

• Flexible time off policy.

• Opportunities for company-wide engagement and events.