Client Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for sales related to assigned services.

• Create comprehensive Statements of Work, resourcing models, and relevant contract language to guarantee that services are provided as per the defined scope and clearly articulated "done" criteria.

• In addition to developing SOWs, collaborate with account executives to market and sell services that highlight the value we deliver.

• Work alongside Sales Engineers during the final stages of deals—specifically for demos or onsite visits—to start formulating SOWs and implement a phased approach.

• Assist in designing and presenting product demonstrations tailored to customer needs.

• Act as a trusted advisor to customers by offering extensive technical knowledge and support.

• Provide ongoing feedback on common customer requests that should be integrated into the core Specright product (known as the PSO project).

• Act as a liaison during the sales cycle for pre-sales customer inquiries to the Architecture Review Board (ARB) – obtain ARB approval for any aspects of the SOW that are not out-of-the-box (OOTB).

• Aid in managing the SOW library, services library, updates to Certinia templates, and revisions to the implementation workbook and Business Requirements Document (BRD) to ensure changes are communicated to the professional services delivery team.

• Offer guidance to Project Managers during handovers regarding the scope of work and serve as a point of escalation for customer issues.

• Ensure that all services SOWs comply with Specright's organizational margin objectives.

• When the Customer Success team identifies new sales opportunities, Account Executives are responsible for integrating services sales.

⛳️ Requirements

• 2 - 3 years of relevant experience.

• Familiarity with Salesforce Platform and Salesforce Experience; Specright experience is preferred.

• Proficient in presenting software, including demonstrations, articulating service value, and discussing deployment/development strategies.

• Strong discovery skills to engage with customers, understand their business challenges, configure and conduct complex evaluation labs, and guide them to a technical success.

• Exceptional persuasive presentation skills to effectively communicate technical solutions to both prospective and current customers.

• An entrepreneurial mindset to proactively undertake projects and execute them with minimal supervision.

• Proven success in an early-stage tech startup environment, particularly with Enterprise/SaaS.

🏝️ Benefits

• We are a vibrant company with a culture that is entrepreneurial, informal, adaptable, intelligent, and fast-paced.

• We operate as a fully remote company and foster an open and relatively flat organizational structure that emphasizes collaboration, idea sharing, and information exchange.

• Innovation takes precedence over the fear of making mistakes.

• Specright is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.