Client Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose, troubleshoot, and resolve technical issues related to hardware and software.

• Utilize available information and resources to research questions and issues.

• Recognize and escalate situations that require immediate attention.

• Record all help desk interactions through a computerized ticketing system (Team Support).

• Actively contribute to the development and maintenance of support infrastructure and documentation, including a self-help system for external users and internal support documents.

• Collaborate with team members to share insights on problem resolution and work together proactively.

• Conduct product training and demonstrations for end users on PayTrace products.

• Build and maintain positive relationships while listening to the needs and challenges of merchants and resellers, providing strategic feedback to other departments.

⛳️ Requirements

• At least one (1) year of experience in customer service.

• High School Diploma or equivalent is mandatory.

• A college degree is preferred.

• Possess a problem-solving mindset.

• Excellent written, verbal, and presentation communication skills.

• A positive team player with strong collaboration and interpersonal communication abilities.

• Proficient in Microsoft Office and/or Google Workspace and capable of quickly learning other relevant software.

• Comprehensive understanding of basic computer components, including operating systems, browsers, and peripherals (printers and other attached hardware).

🏝️ Benefits

• Medical, Dental, & Vision Coverage

• Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account