Client Services Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for patients undergoing enhanced scans, ensuring a seamless experience from appointment scheduling to follow-up.

• Collaborate closely with sales and clinical teams to manage post-scheduling workflows, making certain that patients complete all required steps for their scans.

• Coordinate home lab draws with third-party providers, ensuring that results are processed promptly for consultations.

• Guarantee the timely and accurate delivery of supplementary reports, including body composition analysis and brain volume quantification.

• Track and monitor patient progress throughout the enhanced scan process, proactively addressing any potential delays or issues.

• Oversee applications for the Provider Education Program, tracking interested candidates and guiding them through the application process.

• Organize physician participants' scans and follow-up consultations to ensure a smooth experience.

• Collaborate with the physician sales team to ensure timely scheduling and engagement with program participants.

• Maintain an updated database of applicants for the physician education program, tracking milestones and feedback.

• Serve as a liaison among patients, sales, and clinical teams, ensuring seamless coordination of clinical services.

• Provide prompt updates and support to patients regarding their enhanced scan processes, including preparation instructions, lab draws, and follow-ups.

• Ensure high levels of satisfaction among patients and physicians by proactively addressing concerns, answering questions, and coordinating with relevant stakeholders.

• Uphold the highest standards of confidentiality and compliance when handling patient and physician information.

⛳️ Requirements

• Background in patient coordination, healthcare operations, or clinical support roles (ideally in imaging, concierge medicine, or specialized healthcare).

• Strong organizational and project management abilities, with the capacity to manage multiple responsibilities simultaneously.

• Exceptional communication and relationship management skills, with a focus on patient-centric and service-oriented approaches.

• Experience collaborating with sales and physician relations teams is advantageous.

• Proficient in utilizing CRM systems, scheduling platforms, and medical record systems to monitor patient and physician progress.

• Capability to work independently in a fast-paced environment, problem-solve effectively, and anticipate the needs of patients and physicians.

• Willingness to adapt to changing responsibilities as the enhanced scan workflow evolves.

🏝️ Benefits

• An opportunity to positively impact people's lives and their health.

• We promote preventative healthcare for everyone, including our team – Prenuvo offers free, whole-body scans to each team member.

• Growth opportunities are central to our people journey; we’re achieving great things with bright minds – there are multiple paths to success that can be shaped along the way.

• Building strong relationships is fundamental to our mission – our team meets weekly to connect, share, and socialize.

• We recognize that time away is essential for well-being – we offer a flexible vacation policy and encourage you to utilize it.

• We now provide Prenuvo’s Commuter Benefits Plan to assist with transit and parking costs. Whether you ride, drive, or park, we’ve got you covered, making your commute easier and more affordable!

• Prenuvo offers a 401(k) retirement savings plan for eligible employees, allowing team members to make pre-tax contributions toward their retirement. While we facilitate access to the plan, the company does not currently provide matching contributions.

• We offer a comprehensive benefits package including health, dental, vision, and mental health coverage to support you and your family.