Client Services Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage accounts for various client service programs or a single large national program;

• Maintain relationships with clients, client brokers, and key vendors;

• Oversee program procedures and processes that influence customer satisfaction, ensuring consistency within the account as well as client retention.

• Conduct client renewals and prepare Client Service Instructions for assigned clients.

• Coordinate pricing and finalize location coding parameters; prepare and distribute stewardship and other reports.

• Handle client invoicing, audits, and accounts receivable follow-up for assigned clients.

• Educate clients on loss data and the factors affecting costs related to assigned programs.

• Coordinate project activities.

• Serve as the primary contact for clients, focusing on maintaining and enhancing overall customer satisfaction.

• Identify issues that affect customer satisfaction.

• Recognize and pursue cross-selling opportunities.

• Manage client contracts.

⛳️ Requirements

• Bachelor’s degree from an accredited college or university is preferred.

• Colleague pursuing CPCU, AIC, and/or ARM or other related designations is required.

• Eight (8) years of relevant experience or an equivalent combination of experience and education is required, including three (3) years as an Account Representative OR five (5) years of adjuster experience, with at least one (1) year in a supervisory role.

• Leadership experience in Workforce Absence is preferred.

• Strong knowledge in one of the following areas: workers compensation, liability, and disability claims management.

• Comprehensive understanding of client location coding parameters, banking methodology, and claims operating systems.

• Excellent oral and written communication skills, including presentation abilities.

• Proficient in PC usage, including Microsoft Office products.

• Strong analytical and interpretive skills.

• Exceptional organizational skills.

• Excellent interpersonal abilities.

• Strong negotiation and facilitation skills.

• Capability to thrive in a team environment.

• Ability to manage conflicts and address challenging issues in a fast-paced work environment.

• Capability to meet or surpass Performance Competencies.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k and matching

• PTO

• Disability and life insurance

• Employee assistance

• Flexible spending or health savings account

• Other additional voluntary benefits