Bilingual Client Service Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level support to clients through email, phone, and chat.

• Assist in the creation and updating of resources for both staff and clients.

• Engage in initiatives aimed at the ongoing enhancement of services and processes.

• Provide support to cross-functional project teams as required.

⛳️ Requirements

• At least five (5) years of experience in a client-oriented position (preferably within the healthcare sector).

• College diploma in Business Administration, Customer Service, Office Administration, Communications, or a similar field.

• Proficiency in a Microsoft 365 environment, including Microsoft Outlook, Teams, Excel, SharePoint, and Word.

• Bilingual (English and French).

🏝️ Benefits

• Remote-first work culture.

• Comprehensive benefits package.

• Competitive defined contribution retirement plan (recognized as one of the best in the industry).

• Focus on Continuous Quality Improvement (CQI).

• Opportunities for professional development.