Client Services Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with a portfolio of clients to consult, support, and resolve issues related to their interactive business goals.

• Oversee and maintain client websites, ensuring each site is updated with relevant, timely, and actionable content.

• Deliver exceptional, white-glove customer support.

• Gather, organize, format, publish, and manage content for clients.

• Stay informed about updates and enhancements to MembersFirst software.

• Contribute to the creation of new training materials for clients.

• Work flexible hours, including some evenings, and be available for on-call duties during weekends.

⛳️ Requirements

• 2–3 years of relevant experience in interactive marketing, ad agencies, direct marketing, membership marketing, or internet sectors.

• Proficient in HTML (raw code) and Photoshop.

• Familiarity with JavaScript and CSS is preferred.

• Strong understanding of cross-browser and cross-platform compatibility issues.

• Solid knowledge of content publishing and/or content management systems.

• Well-versed in web information architecture standards, including site maps, navigation structures, and content layout and presentation.

• Acquainted with best practices in website development, including design and usability principles.

• Proficient in Google/Microsoft Office applications.

• Excellent written and verbal communication skills.

• Experience in the Country Club industry is preferred but not required.

• Employs rigorous logic and methods to address challenging problems and devise effective solutions.

• Maintains composure under pressure and acts as a calming influence during challenging situations.

• Addresses conflicts directly and resolves disputes fairly and promptly.

• Embraces unfamiliar tasks and leverages successes and failures for continuous improvement.

• Capable of prioritizing important tasks and quickly recognizing factors that may assist or hinder goal achievement.

• Possesses the functional and technical expertise necessary to perform the job effectively at a high level.

🏝️ Benefits

• Flexible shifts, including some evenings, with occasional weekend on-call responsibilities.

• Opportunities for multiple professional development initiatives.

• Internal growth and promotion-from-within pathways.

• Financial stability through association with publicly traded Constellation Software Inc.