Client Services Director – Medical Communications

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Lead and manage the delivery of services across oncology accounts, ensuring high standards in publications and medical affairs programs.

• Offer strategic guidance to clients, aligning scientific value with commercial goals.

• Identify and cultivate organic growth opportunities within current accounts, contributing to overall revenue enhancement.

• Establish and nurture strong, trusted relationships with senior client stakeholders.

• Guide, mentor, and develop a high-performing client services team, promoting a culture of accountability and ongoing improvement.

• Oversee program execution to guarantee quality, timelines, and financial objectives are always achieved.

• Collaborate closely with cross-functional teams, including scientific, editorial, project management, creative, and digital, to provide integrated solutions.

• Play a role in generating new business opportunities, including the development of proposals and pitches.

• Assist the Business Director in defining account strategy, enhancing capabilities, and supporting broader unit initiatives.

• Ensure that best practices, processes, and compliance standards are maintained across all programs.

⛳️ Requirements

• Significant experience in client services within medical communications, demonstrating a strong record in both publications and medical affairs deliverables.

• Proven leadership skills, including the management and development of high-performing teams.

• Commercially driven, with experience in identifying and pursuing account growth opportunities.

• A proactive, solutions-oriented approach focused on continuous improvement and innovation, such as omnichannel strategies, technology, and AI.

• Comfortable contributing to broader unit leadership, assisting in shaping team capabilities and business performance.

🏝️ Benefits

• You will receive a 401K plan with an employer match contribution up to 4% (immediately vested).

• Life insurance coverage.

• Disability coverage.

• Medical, dental, and vision plans.

• Enjoy flexible working arrangements, including hybrid and remote work options.

• Option to work from anywhere in the world for two weeks each year.

• 20 vacation days plus one personal well-being day.

• Recognition of 9 public holidays.

• Gifted holidays at the end of the year.

• Early finish on Summer Fridays during June, July, and August.

• Access to free counseling through the employee assistance program.

• Personalized health support.

• Enhanced maternity, paternity, family leave, and fertility policies.