Client Services Coordinator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Serves as the main contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions.

• Performs comprehensive administrative reviews of submissions, coordinating with study and site personnel to resolve any missing information or issues to ensure timely completion.

• Records and complies with client requirements, including organizational and protocol notes.

• Offers proactive assistance to the team by helping with task reassignments and managing documentation for foreign language translations.

• Maintains a high standard of accuracy and attention to detail, working together with the quality control team to reduce errors.

• Guarantees timely completion of tasks within expected turnaround times and responds to customer inquiries promptly within 24 hours.

• Elevates customer or timeline issues to direct supervisors as necessary and engages in process improvement initiatives.

• Participates in conferences and workshops, and completes assigned training promptly.

• Processes various items starting from MODs with minimal ICF impact, advancing to MODs with greater ICF impact, and managing PROs/SSUs/clients upon promotion to CSC II.

⛳️ Requirements

• A minimum of two (2) years of experience in a customer service role or office environment (preferably within a regulated industry) is preferred.

• Intermediate computer skills, including proficiency in the MS Office Suite with a focus on Word and Outlook.

🏝️ Benefits

• Health coverage.

• Paid holidays.

• Variable bonus.