Client Services Agent

This is a fully remote position, open to applicants in Utah.

📋 Description

• Establish and nurture customer relationships through various communication channels including phone and email.

• Develop and update patient orders and demographic information in accordance with intricate ordering procedures, processes, and policies.

• Assess, investigate, and respond to inquiries regarding test information, specimen requirements, supplies, and associated fees.

• Offer education, guidance, and solutions pertaining to available resources, information, and application functionality.

• Utilize multiple ARUP systems to effectively and efficiently address customer issues.

• Document and follow up on cases to enhance customer satisfaction.

• Act as an intermediary between ARUP customers and technical departments.

• Apply judgment on intricate job requirements to optimally serve patients, customers, and ARUP.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent or higher.

• Capability to type a minimum of 35 words per minute.

• Proficiency in 10-key operations.

• Fundamental computer skills, including proficiency in internet usage and the ability to navigate computer and phone systems effectively.

• Remote employees must possess a minimum internet download speed of 75 Mbps and an upload speed of 50 Mbps, or be able to secure them prior to the start date.

• Availability to work the specified 7-On/7-Off B week schedule along with the training schedule.

• Preferred: completion of college-level courses in medical terminology, biology, communications, or related life sciences.

• Preferred: experience in a general medical laboratory setting.

• Preferred: at least one year of customer service experience.

• Preferred: familiarity with a laboratory information system (LIS).

• Preferred: intermediate computer skills, including proficiency in internet usage.

• Preferred: training or knowledge in HIPAA regulations.

• Must utilize personal protective equipment in the biohazard laboratory environment in accordance with CDC and OSHA regulations and company policies.

• Must adhere to ARUP policies and procedures.

🏝️ Benefits

• Opportunity for remote work.

• Shift differential included in the estimated hourly rate for night, evening, or weekend shifts.

• Commitment to professional growth and ongoing development.

• A work environment that focuses on diversity.