Client Services Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture customer relationships via phone, email, and various communication channels.

• Develop and adjust patient orders and demographic details in accordance with intricate ordering protocols, processes, and policies.

• Assess, research, and address inquiries regarding test information, specimen requirements, supplies, and associated fees.

• Offer education, support, and solutions regarding available resources, information, and application usage.

• Advocate for and utilize multiple ARUP systems to investigate and resolve customer inquiries.

• Record and follow up on cases to ensure customer satisfaction.

• Act as a conduit between ARUP customers and technical departments.

• Apply discretion on complex job requirements to optimally serve patients, customers, and ARUP.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent or higher.

• Proficiency in typing at 35 WPM and utilizing 10-key skills.

• Fundamental computer skills, including internet navigation and effective use of computer and phone systems.

• For remote employees: an internet download speed of 75 Mbps and upload speed of 50 Mbps, or the ability to achieve this prior to the start date.

• Availability to work Monday–Friday, 5:30 PM–2:00 AM MST, totaling 40 hours weekly.

• Capacity to complete approximately 9 weeks of training during the designated training period.

• Preferred: completion of college-level courses in medical terminology, biology, communications, or related life sciences.

• Preferred: general experience in a medical laboratory setting.

• Preferred: at least one year of customer service experience.

• Preferred: familiarity with a laboratory information system (LIS).

• Preferred: intermediate computer skills, including internet proficiency.

• Preferred: training or knowledge in HIPAA regulations.

• Ability to adhere to CDC, OSHA, and company PPE protocols in a biohazard laboratory environment.

• Commitment to comply with all ARUP policies and procedures.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for professional growth and ongoing development.

• Inclusive and diversity-focused workplace.

• Provided training schedule (approximately 9 weeks).

• Hourly shift differential applicable for night, evening, or weekend shifts.