Client Services Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture customer relationships via phone, email, and other communication channels.

• Create and adjust patient orders and demographics in line with intricate ordering procedures, processes, and policies.

• Prioritize, investigate, and respond to inquiries related to test information, specimen requirements, supplies, and fees.

• Promote effective communication and deliver outstanding customer service during professional interactions.

• Apply judgment to navigate complex job requirements to support patients, customers, and ARUP.

• Document and manage customer cases to enhance satisfaction.

• Offer education, guidance, and solutions concerning available resources, information, and application utility.

• Utilize multiple ARUP systems to investigate and resolve customer issues.

• Act as a liaison between ARUP customers and technical departments.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or Equivalent or higher.

• Capability to type at 35 WPM and proficiently use 10-key skills.

• Basic computer skills, including proficiency in internet use and effective navigation of computer and phone systems.

• For remote workers: internet download speed of 75 Mbps and upload speed of 50 Mbps, or the ability to achieve this before the start date.

• Ability to frequently engage in communication with others.

• Capacity to perform sedentary work and occasionally exert up to 10 pounds of force.

• Fine motor skills for tasks such as picking, pinching, typing, or related activities.

• Ability to stoop, reach, and occasionally move between work sites and within the office.

• Proficient in using personal protective equipment in a biohazard laboratory environment.

• Adherence to ARUP policies and procedures.

• Preferred: completion of college-level courses in medical terminology, biology, communications, or related life sciences.

• Preferred: experience in a general medical laboratory setting.

• Preferred: at least one year of customer service experience.

• Preferred: familiarity with a laboratory information system (LIS).

• Preferred: intermediate computer skills.

• Preferred: training or knowledge in HIPAA.

🏝️ Benefits

• Opportunities for professional growth and ongoing development.

• A work environment that emphasizes diversity.

• Flexible remote work options.

• Personal protective equipment provided/required in accordance with regulations and company policies.