Client Service Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Evaluate marketing materials against a defined set of guidelines and brand standards, log results into the database, and relay the outcomes of the review to advertisers.

• Collaborate with various clients and customers (mainly through phone, chat, and email) to grasp their marketing requirements.

• Keep precise records of profiles and communications, with proactive acknowledgment and reporting linked to the support and actions provided.

• Guide customers and advertising partners in developing and submitting content that enhances their brand and complies with program documentation.

• Gain expertise in complex guidelines and implement them across diverse scenarios.

• Engage in team collaboration through sharing ideas and participating in brainstorming sessions.

• Possess comprehensive knowledge of one or multiple programs and products.

• Offer continuous feedback, both within the team and by proactively updating customers on status and recommendations.

• Conduct functionality checks on websites.

• Carry out quality control assessments to ensure precision and adherence to program guidelines.

• Direct and escalate insights and risks to the appropriate resources or supervisor.

⛳️ Requirements

• Bachelor’s degree in business, communication, journalism, marketing, or a related field.

• Less than 1 year of experience in marketing or advertising (entry-level).

• Preferred experience in remote work and demonstrated capability to work independently.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.