Client Service Professional – Retail Focus

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Facilitate post-sales customer communication for the fulfillment of orders related to print services and kitting.

• Execute orders for printing, kitting, and distribution that are received through online systems or via direct customer engagement.

• Act as the primary service professional for customers and internal RRD stakeholders, which includes participating in or leading client meetings and business reviews.

• Assist sales and customers by addressing inquiries and requests.

• Manage customer issues and concerns, including dispute resolution and invoice reconciliation.

• Provide proof of delivery and updates on order status.

• Collect job requirements and convert them into instructions for manufacturing, kitting, shipping, and postal processes.

• Develop process documentation, workflows, and job aids.

• Recommend improvements to workflows and processes.

• Review work for accuracy prior to production.

• Process orders and modifications, secure delivery commitments and special freight quotes, and confirm job instructions, pricing, and quotes.

• Conduct pricing and generate quotes.

• Verify compositions or prepare copy for production.

• Maintain client inventory items and generate and analyze reports.

• Coordinate corrections and modifications during the work in progress.

• Train and mentor client care personnel.

• Lead the corrective action processes, investigate root causes, and implement enhancements.

• Set up new items and manage existing inventories.

• Serve as a communication link between external customers and internal departments.

• Engage in special projects and carry out related duties.

⛳️ Requirements

• High school diploma or equivalent.

• Over 3 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the responsibilities of the role.

• Additional educational certifications may be beneficial.

• Strong understanding of relevant functional areas or proficient knowledge in a professional field.

• Ability to consistently apply relevant policies, procedures, regulations, and program objectives.

• Capability to supervise junior-level staff and/or review and audit work for precision.

• Advanced proficiency in computers and software applications, including MS Office or Mac word processing, spreadsheets, and job-specific programs.

• Exceptional oral and written communication abilities.

• Strong organizational skills with the capacity to manage deadlines, prioritize tasks, and adjust to business requirements.

• Willingness to work on weekends and holidays.

• Successful completion of a pre-employment background check and drug screening.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company match.

• Life insurance.

• Optional supplemental insurance coverage.

• Tuition assistance.

• Maternity leave.

• Adoption assistance.

• Discounts for employers and partners.

• Potential eligibility for a bonus, commission, or incentive program.