Client Service Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as a liaison for Medicare Secondary Payer Compliance among insurers, third-party administrators, attorneys, and various company departments.

• Oversee and manage an active caseload that involves confidential information.

• Process an array of services through product delivery channels.

• Communicate with customers in writing, adhering to established templates and customer guidelines.

• Gather necessary information and documentation to fulfill requested services.

• Provide education to customers regarding available services and Medicare Secondary Payer Compliance.

• Enter and review data within the case management system.

• Create documents, templates, and correspondence utilizing multiple software applications.

• Examine medical records to determine rated ages.

• Organize electronic files efficiently.

• Address customer inquiries and concerns through telephone calls and emails.

• Collaborate with team members to ensure customer needs are met while adhering to internal service standards.

• Escalate customer issues to the Team Leader for further evaluation and resolution.

• Review assigned exception reports regularly.

• Generate a daily Work Condition Report.

• Promote team unity through effective and professional written and verbal communication.

• Protect sensitive information by following company confidentiality policies and procedures.

• Cross-train with colleagues to provide backup assistance as required.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Minimum requirement of a High School Diploma or equivalent.

• Basic proficiency in Outlook, Word, Excel, and PDF software.

• Outstanding telephone etiquette.

• Capability to satisfactorily perform each essential duty.

• Bachelor's degree from an accredited university or college is preferred.

• 1–3 years of experience in Workers' Compensation is preferred.

• Experience in managing a caseload is preferred.

• Ability to protect confidential information and adhere to company policies and procedures.

🏝️ Benefits

• Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Employee Stock Purchase Plan (ESPP).

• 401k plan.

• Student Loan Assistance.

• Tuition Reimbursement.

• Free Mental Health & Enhanced Advocacy Services.

• Paid Time Off.

• Holidays.

• Discounts through Preferred Partners.