Client Service Associate, Planning & Scheduling

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assign visits to nurses and home support workers according to local geography and client requirements, ensuring seamless continuity of care while adhering to guidelines and planning procedures.

• Receive and process client referrals and updates efficiently.

• Address phone inquiries from clients, physicians, service providers, and other organizations.

• Manage advanced planning and make daily scheduling modifications for sick calls, client cancellations, and new client admissions.

• Execute associated administrative tasks.

• Collaborate with team members and management to ensure sufficient daily staffing levels and project weekly staffing needs.

• Provide support to clients, nurses, and home support workers to guarantee high-quality care.

• Adapt to shifting priorities while meeting daily and weekly scheduling deadlines.

• Safeguard confidential information regarding clients, colleagues, suppliers, and VON operations.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma is mandatory.

• University or college education is preferred.

• An Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is advantageous.

• Proficient in MS Office applications, Outlook, faxing software, and database management.

• Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is a plus.

• Background in a healthcare setting is beneficial.

• Prior customer service experience in a contact center is an asset.

• Experience in a unionized setting is an advantage.

• Current and original satisfactory Criminal Records Check is required.

• Personal Protective Equipment (PPE) may be necessary.

• Capability to perform physical activities such as lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and executing fine hand movements.

• Detail-oriented mindset in a dynamic, fast-paced environment.

🏝️ Benefits

• Competitive salaries.

• Vacation time.

• Paid statutory holidays.

• Tiered Benefits (health, dental, LTD) for eligible employees.

• Employee Assistance Program.

• Defined Benefit Pension Plan with company contribution for eligible employees.

• Work-life balance through structured schedules.

• Comprehensive orientation program.

• Opportunities for skill development, eLearning, and career advancement.

• Exposure to new health care technology.