Client Relationship Executive

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Establish and nurture robust, long-lasting relationships with current clients.

• Perform regular follow-ups with clients to ensure their satisfaction and ongoing involvement.

• Re-engage clients who have become inactive or lapsed to create new business opportunities.

• Handle warm inbound inquiries and transform them into paying clients.

• Spot upselling and cross-selling opportunities within the company's service range.

• Comprehend client requirements and suggest suitable solutions.

• Conduct client meetings through telephone and Microsoft Teams.

• Serve as a trusted advisor and primary point of contact for clients.

• Collaborate with internal teams to guarantee smooth service delivery.

• Aid in converting inquiries into repeat and higher-value projects.

• Keep precise CRM records and logs of client communications.

• Assist with client engagement campaigns and retention strategies.

• Provide suggestions to enhance client experience, retention, and business growth.

• Support various ad hoc projects and business initiatives as necessary.

⛳️ Requirements

• At least 2 years of experience in account management, client services, customer success, sales, or a related field.

• Exceptional written and verbal communication skills in English.

• Strong abilities in relationship-building and stakeholder management.

• Commercial awareness with the capacity to identify growth prospects.

• Highly organized with a keen attention to detail.

• Ability to manage multiple client relationships at once.

• Self-driven and comfortable working independently.

• Experience working with clients in the UK.

• Background in construction, property, consultancy, or professional services.

• Familiarity with CRM systems.

• Previous experience in roles focused on client retention or account growth.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive company culture.

• Comprehensive benefits package including health insurance.

• Access to resources and training to enhance skills.